1. What is DorothysDesignAndDecor?

DorothysDesignAndDecor is a home décor and furnishings store created to help you make your home feel beautiful, comfortable, personal, and truly yours. We offer carefully selected furniture, décor, lighting, rugs, bedding, and other pieces designed to bring your space to life.

2. Do you offer free shipping?

Yes! We offer free standard shipping on orders over $150.

Orders below $150 may have a shipping fee, which will be calculated and displayed at checkout.

3. How long does it take to process my order?

Most orders are processed within 2–5 business days after your payment has been confirmed.

Some large, oversized, made-to-order, or specialty items may require additional processing time.

4. How long will my order take to arrive?

Once your order has shipped, standard delivery generally takes approximately 3–8 business days.

Please remember that delivery times are estimates and may vary depending on your location, shipping carrier, weather, holidays, and other circumstances.

5. Will I receive tracking information?

Yes. Once your order ships, we will send a shipping confirmation email with tracking information when it is available.

Please allow up to 48 hours for tracking information to begin updating.

6. Can I change my shipping address after placing an order?

Please contact us as soon as possible if you entered the wrong shipping address.

We will do our best to help, but once an order has entered processing or has been shipped, we may not be able to change the address.

7. What should I do if my order arrives damaged?

We are sorry if your order arrives damaged. Please contact us as soon as possible and provide photographs of the damaged item and packaging.

Our team will review the situation and help determine the appropriate next steps.

8. What if my package says delivered but I cannot find it?

First, check around your delivery location and with household members or neighbors. You can also contact the carrier using your tracking information.

If you still cannot locate your package, please contact us at dorothysdesignanddecor@gmail.com and we will do our best to assist you.

9. Can I return an item?

Yes. Eligible items may be returned within our 30-day return period.

Please review our Return & Refund Policy for complete information about eligible items, return conditions, and any applicable requirements.

10. Do you sell furniture and larger items?

Yes. We offer furniture and other larger home furnishings.

Because oversized items may require special handling, delivery times and shipping arrangements can vary. Please review the product information carefully or contact us if you have questions before ordering.

11. How can I contact DorothysDesignAndDecor?

We are always happy to help.

Email: dorothysdesignanddecor@gmail.com
Phone: 301-318-3783

If you have a question about a product, order, delivery, or anything else, please reach out to us and we will be happy to assist you.

12. Why should I shop with DorothysDesignAndDecor?

Because your home matters to us.

We believe decorating your home should be an enjoyable experience—not stressful or overwhelming. Our goal is to provide beautiful pieces, dependable service, and a shopping experience that helps you create a home you are proud to call your own.